Privacy Policy

1. About this policy

This Privacy Policy explains how Con Miel Coffee Co. ("we", "us", "our") collects, uses, stores, and discloses personal information. By using our website or submitting a quote request, you agree to the practices described in this policy.

2. What information we collect

When you submit a quote request through our website, we may collect:

• Your name and contact details (email address, phone number)
• Event details (date, duration, guest count, venue)
• Any notes or preferences you choose to share with us

We do not collect sensitive financial account details through this form. Payment processing is handled separately by our secure payment provider (Stripe) and is subject to their privacy policy.

3. How we use your information

We use the information you provide to:

• Prepare and send you a personalized quote
• Communicate with you about your inquiry and event booking
• Process your deposit payment and manage your booking
• Improve our services and customer experience

We will not use your personal information for marketing purposes without your consent, and we will never sell your personal information to third parties.

4. Who we share information with

We may share your information with trusted third-party service providers who help us operate our business, including:

• Email delivery services — to send you quotes and booking confirmations
• Stripe — to securely process your deposit payment
• Supabase — to securely store your inquiry data (hosted in the United States)

We do not sell, rent, or trade your personal information to any third parties for advertising or marketing purposes.

5. Data storage and security

Your information is stored securely using industry-standard encryption (TLS in transit, encryption at rest). We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. How long we keep your data

We retain your personal information for as long as necessary to provide our services and comply with applicable law. Inquiry data that does not result in a booking is generally retained for up to 12 months. You may request deletion at any time by contacting us.

7. Your rights

Depending on where you live, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to delete your personal information
• The right to opt out of any marketing communications

California residents: Under the California Consumer Privacy Act (CCPA), you have additional rights, including the right to know what personal information we collect, the right to delete it, and the right to opt out of the sale of personal information (we do not sell personal information). To exercise your rights, please contact us at the details below.

8. Cookies

Our quoting website does not use tracking cookies or third-party analytics services. We may use essential session cookies solely to maintain the security of your browsing session.

9. Children's privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to this policy

We may update this policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact us

If you have any questions about this Privacy Policy or wish to make a privacy-related request, please contact us: